Carrus Behavioral Website Privacy Policy

Effective Date: 11/11/2026
Last Updated: 11/11/2026

About This Policy

Carrus Health doing business as Carrus Behavioral (“Carrus,” “we,” “us,” or “our”), respects your privacy. This Website Privacy Policy explains how we collect, use, and disclose information through carrusbehavioral.com, including website forms and chat features.

This policy covers:

Carrus Behavioral Hospital 1724 W US Hwy 82, Sherman, TX 75092

Carrus Care Sherman 1724 W US Hwy 82 Ste 201, Sherman, TX 75092

Carrus Care Frisco 2440 Timber Ridge Dr Ste 105, Frisco, TX 75034

Carrus Care McKinney 3600 Eldorado Pkwy Bldg C Suite 1, McKinney, TX 75072

Carrus Care Plano 4701 Old Shepard Pl Ste 200, Plano, TX 75093

Carrus Care Garland 6500 Naaman Forest Blvd, Garland, TX 75044

Carrus Care Keller 4561 Heritage Trace Pkwy #109, Keller, TX 76244

Carrus Care Flower Mound 2750 Churchill Dr #110, Flower Mound, TX 75028

Carrus Care Mansfield 1707 Fountainview Dr, Mansfield, TX 76063

Carrus Care Southlake 600 W Southlake Blvd #120, Southlake, TX 76092

Carrus Care Tyler 1015 Pruitt Pl S-104, Tyler, TX 75703

Carrus Care Kingwood 2300 Green Oak Dr S-900, Kingwood, TX 77339

Carrus Care Conroe 2010 S Loop 336 W, Conroe, TX 77304

Website Privacy and Patient Information

This policy describes our website practices. Our separate HIPAA Notice of Privacy Practices explains how we use and disclose protected health information, your rights regarding that information, and how to file a privacy complaint.

When information collected through this website is protected health information, we handle it in accordance with applicable law and our Notice of Privacy Practices. This website policy does not limit those protections or authorize disclosures that otherwise require your permission.

Information We Collect

Information You Provide

Depending on how you interact with our website, you may provide:

• Your name, email address, and telephone number.
• Your relationship to a prospective patient, such as parent, guardian, or referring professional.
• Information about a program, location, or service you are interested in.
• Information you include in a contact form, referral request, or chat conversation.

Please provide only the information needed for us to respond. Avoid submitting Social Security numbers, payment information, detailed medical histories, or other sensitive information through general contact forms or chat. Contact us to ask about an appropriate secure method for sending sensitive documents.

Information Collected Automatically

Our website and its service providers may collect technical information such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.

See “Cookies and Similar Technologies” below for details about the tools used on this website.

How We Use Information

We use information collected through the website, as applicable, to:

• Respond to questions about our programs and services.
• Follow up on requests for information or an assessment.
• Direct inquiries and referrals to the appropriate Carrus team.
• Communicate with you about your request.
• Operate, maintain, and protect the website.
• Identify technical issues and improve website usability.
• Meet applicable legal and regulatory obligations.

Submitting an inquiry does not establish a provider-patient relationship or guarantee admission, eligibility, or insurance coverage.

Website Forms and Chat

When you submit a form or use a website chat feature, the information you provide may be processed by Carrus and the vendors supporting that feature.

Form submissions: By using the “Schedule an Assessment” form submission, the information is transmitted directly to the Carrus Behavioral Intake Department and is used for the purpose of scheduling a complimentary assessment.

Chat: The chat feature on our website is performed by using LiveChat, however only Carrus Behavioral Health employees maintain oversight and communication of all webchat sessions. These sessions are not recorded or retained, but are used for the purpose of answering your questions regarding our programs.

General website inquiries and chat are not intended for emergencies. Please contact the appropriate Carrus location for questions about submitting confidential patient information.

Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies can help websites function, remember preferences, and understand website activity.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

How We Share Information

Depending on the information and purpose involved, we may disclose information:

• Within Carrus: To personnel and entities involved in responding to your inquiry or coordinating the services you request.
• With service providers: To vendors supporting website hosting, forms, chat, communications, security, and other disclosed website functions.
• For legal and safety purposes: When required or otherwise permitted by applicable law.
• At your direction: When you authorize or request a disclosure.

Disclosures of protected health information remain subject to applicable healthcare privacy requirements.

Sale, targeted advertising, and tracking disclosures: Information disclosed on our website is not sold, shared for targeted advertising, or disclosed to advertising platforms.

Information Security

We maintain administrative, technical, and physical safeguards designed to protect information under our control. However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.

Please use the secure communication methods designated by Carrus when sending sensitive patient information.

How Long We Keep Information

Information that becomes part of a patient record is subject to applicable medical-record retention requirements and Carrus’s recordkeeping policies.

Children’s Privacy

Carrus provides behavioral health services for children and adolescents. Information about a child may be submitted by a parent, guardian, or authorized referring professional.

If you believe a child has submitted personal information through this website inappropriately, please contact us using the information below so we can review and address the concern.

Access to a minor’s patient information is governed by applicable law and our Notice of Privacy Practices.

Your Privacy Choices

You may contact us to ask questions about information submitted through the website or request a correction.

Depending on applicable law and the type of information involved, you may have additional rights concerning access, deletion, or other uses of your personal information. We will evaluate requests under the laws that apply and may need to verify your identity or authority before responding.

To request medical records or exercise rights concerning protected health information, please follow the instructions in our HIPAA Notice of Privacy Practices.

Changes to This Policy

We may update this policy to reflect changes in our website practices or applicable requirements. Updates will be posted on this page with a revised “Last Updated” date. We will provide additional notice when required by law.

Contact Us

For questions about this policy or the handling of information submitted through our website, contact:

Carrus Behavioral
Attention: Privacy Officer

Mailing Address: 1724 US Hwy 82 W

Sherman, Texas 75092
Telephone: 903-870-2600

Please do not include sensitive medical information in an initial email.